Question 1

Are the products sold on Craft Palace handmade?

Accepted Answer

Yes, all products on Craft Palace are handmade with love and care by talented artisans. Each piece is unique and carries its own story.

Question 2

How can I track my order?

Accepted Answer

Once your order has been shipped, you will receive an email containing a tracking number. You can use this number to easily check the status of your shipment.

Question 3

Can I return or exchange a product?

Accepted Answer

Yes, you can contact us within 14 days of receiving your order to request a return or exchange for items that are unused and in their original packaging. Please note that custom-made products are non-refundable.

Question 4

Can I place a custom order?

Accepted Answer

Yes, we can work with some of our artisans to create custom designs for you. Please contact us with your requests and details to discuss further.

FAQ

Frequently asked questions

Are the products sold on Craft Palace handmade?

How can I track my order?

Can I return or exchange a product?

Can I place a custom order?